Pay or View My Bill

How do I register for  ONLINE payments?
 

 

Online Utility Payments are the safest, quickest way to make a payment. New Users may register with our payment processor, Payment Service Network (PSN).  Make sure to have the last six digits of your utility customer account number to create a PSN account. You must register before you can view your bills online.

You can also pay your bill without registering your account using the QUICK PAY option.  Please have the last six digits of your utility account number and the last name on the account and click below - Pay Now - to use this option.

If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368. Click Here to Register

Already have an account set up or want to use the QUICK PAY option? 

Just click Pay Now

HOW TO VIEW my utility bills

You need to register to view your bill.  You will do this by registering through PSN. Just click  How to Register.  Sign up to receive a monthly email notification when your utility bill is ready to view.  You can also choose paperless statements - the "Green Friendly" option that helps to reduce clutter.  You only need one login through PSN (Payment Service Network) to do any of the following:

  • Receive an email notification when your bill is ready to view.
  • View and print your bill at any time.
  • Pay your bill online
  • Opt out of paper bills
  • Set up automatic payments.
AUTOMATIC PAYMENTS
 

Orrville Utilities offers the convenience to our customers to have payments taken directly from your checking or savings account. Your balance will be automatically drafted from checking or savings account each month on the due date. Forms and void check may be submitted by email to cashier@orrvilleoh.gov or printed, completed and mailed to P.O. Box 107, Orrville, OH  44667.  Interested in signing up for ACH? click here. 

Do you need to Cancel your ACH or Stop your Budget Billing? Complete the  Cancel my ACH Form or Stop my Budget Billing. (Please allow 3 business days before the change to update in the system).

MAIL A PAYMENT - Checks/Money Order/Cashier's Check 

Be sure to include the payment stub from your bill when paying by check, money order or cashier's check.  It is helpful to include your name and utility account number on your method of payment.  Please do not mail cash.

Payments should be mailed to:

Orrville Utilities

P.O. Box 107

Orrville, OH  44667

DROP BOX - available 24/7

Conveniently pay by dropping your check, money order, or cashier's check payment off in the drop box available 24/7, located at 125 W. Water Street (which is the south side of our City Hall Building).  During normal business hours the secure drop box is checked for payments multiple times a day.  We process all after-hours payments the next business day in-house. It is recommended that you include the bill stub in the envelope with your payment.

BUDGET BILLING 

We offer budget billing for residential customers once per year. The deadline to enroll in the budget billing program is May 1 of each year. You must have service in your name at your current residence for at least one year in order to calculate your monthly budget payment. Budget payments are required to be automatically paid through your bank account every month on the due date assigned. Budgets are reviewed periodically during the budget cycle to adjust payments as needed based on usage. You may email us at cashier@orrvilleoh.gov if you are interested in more information on budget billing. You may also call the utility billing office at 330.684.5020, option 3, to speak with a representative.

FORMS and BROCHURES

You may print and complete any of the following forms and return to us in one of  3 ways:

  • The Drop Box, located at 125 W. Water Street, Orrville, OH  44667
  • Email to cashier@orrvilleoh.gov
  • Mail the Form to Orrville Utilities, P.O. Box 107, Orrville, OH  44667
OTHER  
 

For all other inquiries, please contact us by emailing cashier@orrvilleoh.gov or dial 330.684.5020, Option 3 to speak with someone.  If the customer service representatives are on another line and cannot answer your call, please leave a voicemail with your name, account number, your request, and an email or phone number to communicate back to you.  Voicemails received during normal office hours will be returned the same day.  If messages are received after 4:00 p.m., someone will respond the next business day.

HELP -
 

If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368.

Do you need to apply for new utility service?  Are you moving and need to transfer your service from one address to another? Please click here to Apply or Transfer Utility Service.

If you have questions on the amount of your bill or need service, call an Orrville representative at 330-684-5020, option # 3., or reach us by email at cashier@orrvilleoh.gov. Representatives are available from 8:00 am to 4:00 p.m  Monday - Friday (except holidays).

Pay Now     
View Bill     
Apply/Transfer Utility Service 

NEEDING HELP PAYING YOUR UTILITY BILL ?

Customers in our service area are able to apply for assistance through their local Community Action Agency for a limited time, through the Home Relief Grant.  

For more details about the program click Home Relief Grant 

or contact 

Community Action-Wayne/Medina
905 Pittsburgh Avenue
Wooster, Ohio 44691
(330) 264-8677
 

 

We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry. 

 

 

 

City Hall is located at 207 North Main Street.  Business hours are from 8:00 a.m. - 4:30 p.m., Monday through Friday (except for Holildays).

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