News
Cold Weather Alert: Protect Your Plumbing
With upcoming freezing temperatures, the Orrville Water Department reminds customers that private water lines and household plumbing are at increased risk of freezing. Frozen pipes can lead to service interruptions and costly damage.
Tips to help prevent frozen pipes:
- Keep indoor temperatures above 55°F, even when away
- Let faucets run slightly during extreme cold
- Open cabinet doors to allow warm air to reach pipes
- Insulate exposed pipes, especially in basements, crawl spaces, and garages
- Disconnect and drain outdoor hoses
If you experience loss of...
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COLUMBUS, OH: Orrville Utilities was honored for its achievements throughout the past year during the 2025 American Municipal Power (AMP) Annual Conference. It was commended for its participation in AMP’s Mutual Aid Program in recognition of the mutual aid assistance it provided to Cleveland Public Power and the City of Lansing, Michigan.
“Mutual aid is a vital part of our industry, and AMP’s program is an invaluable resource for our Members,” said Michelle L. Palmer, PE, AMP Vice President of Technical Services and Compliance. “I am sincerely grateful to all the Member utilities that took part in our response efforts this past year.” "This is one of best things we do as an association for our members. We have been...
Read More >Dear Resident or Small Business Owner:
The City of Orrville and Orrville Utilities has selected IGS Energy of Dublin, Ohio as the supplier of natural gas to participants in its Natural Gas Aggregation Program. You are eligible to participate with other residents and small businesses in your community. You will automatically be enrolled in the Orrville Natural Gas Aggregation Program unless you notify IGS Energy that you do not wish to participate.
Under governmental aggregation, the City of Orrville and Orrville Utilities acts on behalf of natural gas consumers in the community to negotiate a gas supply contract with eligible suppliers. Both the City of Orrville and Orrville Utilities and IGS Energy must be...
Read More >The City of Orrville (Enbridge Energy customers only) is once again providing its residents with the opportunity to participate with other municipalities in a natural gas governmental aggregation program with IGS (Interstate Gas Supply, Inc.) as the supplier of gas.
Under governmental aggregation, the City of Orrville acts on behalf of natural gas consumers in the community to negotiate a gas supply contract with eligible suppliers. Both the City of Orrville and eligible retail gas suppliers have to be certified by the Public Utilities Commission of Ohio. Orrville’s City Council passed an ordinance adopting this program and Orrville voters approved the implementations of the program. This period of the aggregation...
Read More >Please be advised that the City of Orrville, Utilities Department, has again received reports that customers are receiving fraudulent calls stating that their electric utility bills have not been paid and must be paid within the next 30 minutes. Orrville Utilities always offers the option of the slot box for payments located at 125 W. Water Street. If a customer is not sure about the balance due on their utility account, they may call 330-684-5020, option #3 to verify the status of their utility account. Our source tells us that they are spoofing a local area code of (330), so it does appear to be a local call but it IS NOT Orrville Utilities. There are no more disconnects from NON-PAYMENT of utility accounts scheduled...
Read More >Don’t forget to call 811 to locate utility lines prior to digging on your property. There could be underground electric, water, sewer, or telecommunication lines buried in the area. When you call 811 that issues a request to Orrville Utilities, informing us that we need to mark utility lines, which is completed within 48 hours.
Beginning this week you may see trucks with the USIC (US Infrastructure Corporation) symbol on them. This company will be performing our line locates for us. You probably have seen them around town before, locating other utilities, such as gas lines and cable lines. We are excited to team with USIC, and welcome their many years of experience.
Read More >Orrville Utilities has received recognition for reliability from the American Public Power Association (APPA). APPA gathers information form all utilities across the nation and selects the recepients. Orrville Electric's average customer interruption was 61 minutes before power was restored. The national average is 203 minutes. Orrville Utilities is quite proud of this accomplishment and recognition. There is a broad spectrum of electric utility employees, management, and staff to thank and who work together to "keep the lights on" in Orrville...
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COLUMBUS, OH: American Municipal Power, Inc. (AMP) is proud to announce that the City of Orrville received national recognition for achieving exceptional electric reliability in 2017. The Certificate of Excellence in Reliability comes from the American Public Power Association (APPA) and AMP member certificate recipients were announced on March 14 during the annual AMP Technical Services Conference in Columbus.
The APPA helps public power systems track outage and restoration data through the eReliability Tracker serve and then compares the data to national statistics tracked by the U.S. Energy Information...
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