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Online Utility Payments are the safest quickest way to make a payment. 
How do I register for  ONLINE payments?

New Users are also required to register. Make sure to have your bill handy to provide your utility bill customer account number. You must register before you can pay

our bill or view your bill.

If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368.  Click Here to Register 

Already have an account set up? 

Just click Pay Now

MAIL a payment - Checks/Money Order/Cashiers Check 

When payiing by check or money order, be sure to include the payment stub from your bill, and include your account number/name on the check or money order.

The mailing address for Orrville Utilities  is  P.O. Box 107, Orrville, OH  44667.

Drop Box - available 24/7

Conveniently pay by dropping your check, money order, or cashier check payment off in the drop box avaiilable 24/7, located at 125 W. Water Street (which is the south side of our City Hall Building). We process all after-hours payments the next business day in-house, and the drop box is checked for payments several times a day.

How to VIEW utility bills

Click here to view your bill. You need to register in order to view your bill and receive notifications when your bills are ready. Help us save money and resources, please consider opting out of receiving paper bills.   

HELP with navigating options?

If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368.

Do need to apply for new utility service or moving and need to transfer your service? If you have questions on the amount of your bill or need service, call the Orrville Utilities at 330-684-5020, option # 3. Need to Apply for New Service or Moving and Need to Transfer your Services?



If none of our options and/or hours listed are suitable, please contact us by email or leave a voicemail at 330.684.5020, Option 4.  Please leave your name, your request, and an email or phone number to communicate back to you.  We will then contact you to explore available options to assist you.



Orrville Utilities offers the convenience to our customers to have payments taken directly from your checking account and you can stop the process whenever you like.  Forms may be submitted by email to or printed, completed and mailed to P.O. Box 107, Orrville, OH  44667.  Interested in signing up for ACH? click here. 

Do you need to Cancel your ACH or Stop you Budget Billing complete the Cancel My ACH Form or Stop my Budget Billing.



Ohioans will be able to apply for assistance through their local Community Action Agency for a limited time, through the Home Relief Grant.  

For more details about the program click Home Relief Grant 

or contact 

Community Action-Wayne/Medina
905 Pittsburgh Avenue
Wooster, Ohio 44691
(330) 264-8677


We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry. 




City Hall is located at 207 North Main Street.  Business hours are from 8:00 a.m. - 4:30 p.m., Monday through Friday (except for Holildays).