Customer Service

For all questions regarding your utility bill please call during business hours, 
9:00 a.m. - 4:00 p.m. - Monday and Friday
Phone number: 330-684-5020

If you need to report a power outage, please call 1-844-734-6366.

Please review Orrville Utilities Policies on the left. All customers and potential customers of one or more of the Utility Services provided by the Department of Public Utilities of the City of Orrville, Ohio, shall be subject to the provisions of the Policy for Applications, Deposits and Collections.

Click here to review the Utility Service Applications, Deposits and Collections Policy. (PDF)

For complete details and information regarding policies of Orrville Utilities, please reference the Electric Rules and Regulations, Water Rules and Regulations, and Wastewater Rules and Regulations. (Links to these documents are found at the top of this page under the tab Departments)