Customer Service

Business Hours of the  office are 9:00 a.m. - 4:00 p.m. - Monday and Friday.    To contact us by email:    To speak with a customer service representative, please call: 330-684-5020, option # 3.

See the New Orrville Utilities Brochure we offer for all our customers.

If you need TO REPORT A  POWER OUTAGE power outage or other utility emergency please call 1-844-734-6366

For a utility line location, please contact OUPS at 811 or 1-800-734-6366.

Do you need to apply for new utility service or moving and need to transfer your service?  Click here to Apply for or Transfer utility services.

All customers and potential customers of one or more of the Utility Services provided by the Department of Public Utilities of the City of Orrville, Ohio, shall be subject to the provisions of the Policy for Applications, Deposits and Collections.

Click here to review the Utility Service Applications, Deposits and Collections Policy. (PDF)

For complete details and information regarding policies of Orrville Utilities, please reference the Electric Rules and Regulations, Water Rules and Regulations, and Wastewater Rules and Regulations. (Links to these documents are found at the top of this page under the tab Departments)