SCAM ALERT !! –August 24, 2017
Please be advised that the City of Orrville, Utilities Department, has again received reports that customers are receiving fraudulent calls stating that their electric utility bills have not been paid. The caller states that Orrville Utilities has merged with Ohio Edison - THIS IS A FALSE STATEMENT. BE AWARE that normally our utility does NOT make personal calls to customers regarding past due accounts.
It is advised that you tell the caller, "I understand that utility customers are receiving SCAM telephone calls and I am going to hang up and alert my utility company immediately." Then HANG UP the call.
Do not reveal any personal information or provide payment over the phone to these callers!
If a customer is not sure about the balance due on their utility account, they may call 330-684-5020 to verify the status of their utility account