COVID-19 Utility Payment Deferment - Apply Now

Utility Relief Program

Orrville Utilities is committed to providing vital utility services no matter how extreme the weather or circumstances. 

Like you, we have been closely monitoring reports and guidance on COVID-19 (Coronavirus) from the Centers for Disease Control (CDC) and Ohio State Governor DeWine’s office. Rest assured that we have taken action and our team is fully prepared to ensure that we continue to provide the utility services you expect and deserve from us.

As we navigate this difficult time together we understand that some families may be facing financial difficulties.  If you are having difficulty paying your bill we want to help, as best we can, and are taking additional steps to provide relief during this uncertain time.  To this end we:

  • Accept vouchers from local service agencies.  Social service agencies that we partner with are:  Community Action, Salvation Army, People to People, Wayne County Jobs and Family Services, Wayne County Veteran's Administration and other organizations on a case by case basis.
  • Have suspended late payment charges and disconnects until July 1, 2020.  We will continue to assess the need to extend this deadline.
  • Are Offering Budget Plan billing until May 30, 2020.   This is a program that allows you to pay approximately the same amount each month based on past usage history. Your account must be current to be elgibile for this program.  Please email for more information.
  • We are also offering a Utility Relief Program until June 5, 2020.  This program provides Orrville Utilities Residential Customers facing financial hardships due to the current COVID 19 crisis, with an option to defer payment of any past due balance incurred from March 17, 2020 to May 2, 2020 for water, sewer, electric and trash charges. Participants in the Utility Relief Program can expect the deferred amount to be billed in six monthly installments beginning July 1, 2020.  The deferred amount will be clearly identified on future bills beginning July 2020 through December 2020. Beginning July 1, 2020 regular monthly charges plus the installment payment will be due on the customers normal due date. 

See Program Application below.

Orrville Utilities Utility Relief Program Information and Application

Cost: Free to participate

Who May Participate: Orrville Utilities Residential Utility Customers who can provide current 2020 documentation of hardship (loss of revenue, reduced income or unemployment) due to COVID-19 during the active program period (past due utility bills incurred between March 17, 2020 and May 2, 2020).

How to Get Started: Complete the online form below. PLEASE NOTE:  BY COMPLETING THE APPLICATION CUSTOMER UNDERSTANDS THEY ARE SIMPLY APPLYING FOR THE UTILITY RELIEF PROGRAM.  A PAST DUE BILL DOES NOT MEAN YOU AUTOMATICALLY QUALIFY FOR THE PROGRAM.  Customers will be notified within five business days of application if they have been approved for the program.

Please note:  It may take up to five business days to process your application.  You will receive an email notifying you that your application has been received and another email stating if you have been accepted into the Utility Relief Program.  If you do not receive an email within five business days please contact our utility billing office by email to

Frequently Asked Questions:

I had a past due balance that was due April 5th.  Is that balance eligible to be included in the Utility Payment Deferment Program?  

No.  The service rendered was prior to the Governor's stay at home order. That amount must be paid prior to July 1st.  Once that amount is paid, the.utility bills that were due on 4/20, 5/5, and/or 5/20 are eligible if you meet the qualifications.

What is covered under this program? 

If you have one or more utility bills that were due on 4/20, 5/5, and/or 5/20, then Yes. Any one of or all of those bills can be placed on the Utility Payment Deferment Program, if you meet the qualifiations and provide accurate current documentation.  As a reminder,  carryover/past due balances from billings that were due April  5 will not be included and must be paid by July 1, 2020.

Do I have to provide any documentation for my situation?

Yes.  In order to qualify for this program, customers MUST provide current 2020 documentation for loss of revenue, reduced income or unemployment.

Can you give examples of documentation?

Paperwork for current 2020 unemployment or re-employment assistance, city, state or federal COVID-19 relief.  Letter from employer that states you have reduced hours or have been laid off, or other current 2020 documents that show you have had direct financial impact because of the COVID-19 crisis. Please note that a past due utility bill would not qualify as acceptable documentation.

I am the account holder but my husband (spouse) is no longer unemployed, can I participate in the program?

Possibly.  Only the customer(s) listed on the account (or utility service application) are eligible to participate in the program. If you want to add another person to your utility account, please email your request to