Collection Policy

All customers and potential customers of one or more of the Utility Services provided by the Department of Public Utilities of the City of Orrville, Ohio, shall be subject to the provisions of this policy

COLLECTION PROCEDURE FOR DELINQUENT FINAL BILLS

After final bills have been processed, on a monthly basis, a second notice is sent to the customer.  At this time they are given an additional two weeks to pay their final bill.  If no payment is received, their account is turned over for collection in the following month.

 If the account has been disconnected for non-payment, and it is determined the residence is vacant, we will final out their account, and immediately turn it over for collection.

A notation is made on their account in the Utility Billing system that the account has been turned over for collection.  If the customer attempts to have service again in their name, they must first pay all past due amounts plus a deposit to have service established.

If full payment is received from the customer, the collection agency is notified and advised to remove the customer from our collection listing.

Customers who no longer have service with Orrville Utilities may make payments to the collection agency.  We receive monthly payments from the collection agency for accounts they have collected, when this occurs, a notation is placed on the account stating payment has been received.

 

For complete details and information regarding policies of Orrville Utilities, please reference the Electric Rules and Regulations, Water Rules and Regulations, and Wastewater Rules and Regulations.