All customers and potential customers of one or more of
the Utility Services provided by the Department of Public Utilities of the
City of Orrville, Ohio, shall be subject to the provisions of this policy
BILLING POLICY
To send an itemized statement to each customer which accurately reflects monies owed for services, fees, and charges rendered on a monthly basis. These said monies will be collected on a timely basis according to prescribed procedures.
BILLING PROCEDURE
Bills are delivered on a weekly basis corresponding to the appropriate billing cycle to the Orrville Post Office for distribution to all utility customers. This bill represents an itemized statement of all monies owed the utilities for , service, fees, and charges. These billable services include electricity, water, sewer, trash pick-up, and any associated expense, or any combination thereof.
Upon receipt of their bill, and two weeks later, customers are required to make payment of their net balance due. This payment can be cash, personal check, moneyorder, or automated payment from the selected account. The payment can be made in person at the cashiers office inside the municipal building, the dropbox located on the Water Street side of the municipal building, at most local banking institutions, or via U.S. mail.
With passage of the two weeks,customers are assessed an additional late fee of 5% against any unpaid balances. Their bills must still be paid in accordance with the previously stated procedure.
Reminder letters are delivered to the Orrville Post Office on or about three weeks from the mailing of the original bill to customers with unpaid balances. This notice informs the customer of their unpaid balances. Utility customers are generally given additional time to make payment upon mailing of this letter. Their bills must still be paid in accordance with the previously stated procedure.
Shut-Off notices are delivered to the Orrville Post Office on or about five weeks from the mailing of the original bill to customers with unpaid balances. This notice informs the customer of their unpaid balances, and the date for which service will be disconnected if payment is not received. Utility customers are generally given an additional five days to make payment upon mailing of this notice, before service is disconnected.
" Shut Off" day-- any payments made into the dropbox will be reconciled. Work orders to disconnect service will be issued for remaining customers based on non-payment. Service to the customer will not be reconnected until all applicable fees, charges, and amounts owed are paid in full.
BILLING POLICY
To send an itemized statement to each customer which accurately reflects monies owed for services, fees, and charges rendered on a monthly basis. These said monies will be collected on a timely basis according to prescribed procedures.
BILLING PROCEDURE
Bills are delivered on a weekly basis corresponding to the appropriate billing cycle to the Orrville Post Office for distribution to all utility customers. This bill represents an itemized statement of all monies owed the utilities for , service, fees, and charges. These billable services include electricity, water, sewer, trash pick-up, and any associated expense, or any combination thereof.
Upon receipt of their bill, and two weeks later, customers are required to make payment of their net balance due. This payment can be cash, personal check, moneyorder, or automated payment from the selected account. The payment can be made in person at the cashiers office inside the municipal building, the dropbox located on the Water Street side of the municipal building, at most local banking institutions, or via U.S. mail.
With passage of the two weeks,customers are assessed an additional late fee of 5% against any unpaid balances. Their bills must still be paid in accordance with the previously stated procedure.
Reminder letters are delivered to the Orrville Post Office on or about three weeks from the mailing of the original bill to customers with unpaid balances. This notice informs the customer of their unpaid balances. Utility customers are generally given additional time to make payment upon mailing of this letter. Their bills must still be paid in accordance with the previously stated procedure.
Shut-Off notices are delivered to the Orrville Post Office on or about five weeks from the mailing of the original bill to customers with unpaid balances. This notice informs the customer of their unpaid balances, and the date for which service will be disconnected if payment is not received. Utility customers are generally given an additional five days to make payment upon mailing of this notice, before service is disconnected.
" Shut Off" day-- any payments made into the dropbox will be reconciled. Work orders to disconnect service will be issued for remaining customers based on non-payment. Service to the customer will not be reconnected until all applicable fees, charges, and amounts owed are paid in full.
