CITY OF ORRVILLE, OHIO
All customers and potential customers of one or more of the Utility Services provided by the Department of Public Utilities of the City of Orrville, Ohio, shall be subject to the provisions of this policy
Non Sufficient Fund Procedures
When a payment to Orrville Utilities is returned by our financial institution(s), the following procedures will be followed
1.
A returned item fee equal to what our financial institution(s) are
charging us is assessed.
2. The applicable trip charge is assessed
3. A
door hanger is prepared for delivery to the customer
If said item is for a disconnection payment, we will contact the
customer by phone, if we have a good telephone number.
If unable to contact customer, a door hanger will be issued and a
trip charge assessed. The
power will immediately be turned off.
When the item amount plus all additional fees are paid, power
will be restored.
If said item is for a payment other than disconnection, the customer will be given until noon on the 5th business day to make payment, or their power will be disconnected. The date of the notice will be considered the first business day. We will contact the customer by phone, if we have a good telephone number. If unable to contact customer by phone, a door hanger will be issued and a trip charge assessed. Example: If we receive notice on Monday, 12/1; payment must be received by noon on 12/5.
If a customer has two returned items within a six month period, they
will be sent a letter advising them they are on “cash only” basis for
the next six months. Cash
only payment methods are as follows:
cash, money order or cashier’s check, or an approved credit/debit
card.
If a customer who is considered “cash only” submits a check for payment,
that check will be refused and the above procedures will apply.
© 2003 Orrville Public Utilities. All rights
reserved.